FAQ
Frequently Asked Questions (FAQ)
1. General Information
What is Dwarfo?
Dwarfo is an online toy shop specializing in early childhood development toys. We carefully select high-quality, engaging, and safe toys to support children’s growth and learning. We also offer a selection of pet toys and products to keep your furry friends happy and entertained!
Where are you located?
We are an online-only store, and we ship to customers worldwide.
How do I contact customer support?
You can reach us through our Contact Us page or email us at support@dwarfo.com. We aim to respond within 24 hours.
2. Orders & Shipping
Where do you ship from?
We partner with trusted suppliers to bring you high-quality toys. Depending on stock availability, your order may be shipped from different warehouses to ensure timely delivery.
How long does shipping take?
Shipping times vary by location:
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USA, Canada, Europe: 10-20 business days
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Asia & Australia: 8-18 business days
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Other regions: 12-25 business days
You will receive a tracking number once your order has shipped.
Can I track my order?
Yes! Once your order is shipped, we will send you a tracking link via email.
What if my order is delayed?
If your order has not arrived within the estimated delivery time, please contact us, and we will assist you in tracking it.
3. Returns & Refunds
Do you accept returns?
Due to the nature of our business, we do not accept returns. However, if your item arrives damaged, defective, or incorrect, we will offer a replacement or refund.
How do I request a refund for a damaged or incorrect item?
Please email us at support@dwarfo.com within 7 days of receiving your order with photos of the damaged or incorrect item. We will review your request and offer a resolution.
Are return shipping costs covered?
Since we do not accept returns, return shipping does not apply. However, if you receive a defective or incorrect item, we will cover any necessary costs for a replacement or refund.
4. Payments & Discounts
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods at checkout.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter for exclusive discounts, special offers, and new product updates.
5. Product Information
Are your toys safe for children?
Yes! All our toys are made from child-safe materials and meet international safety standards. Please check age recommendations on each product page.
How do I choose the right toy for my child?
Each product page includes an age recommendation and description to help you choose the best toy for your child’s development stage.
Do you sell pet toys and products?
Yes! In addition to children’s toys, we also offer a variety of pet toys and accessories to keep your pets entertained and engaged.
6. Other Questions
Can I cancel my order?
Once an order is placed, it is immediately processed and cannot be canceled. Please review your order carefully before confirming your purchase.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but we are working on adding this feature soon!
Still have questions?
Feel free to contact us at info@dwarfo.com or through our Contact Us page.